Privacy Policy

George Estates Ltd. take the privacy of your information seriously and we ask that you read this Privacy & Cookie Policy carefully as it contains information on;

  • the personal information we collect about you,
  • what we do with your information, and
  • who your information might be shared with.

For the purpose of General Data Protection Regulation, we (as defined and detailed in our websites) are the Data Controller.

Our Privacy Promise

We promise;

  • to keep your data safe and private,
  • not to sell your data, and
  • to give you ways to manage and review your marketing choices at any time.

When you supply any personal information to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and we must explain how we will use it. In general, any information you provide to us will only be used by us. Your information will be disclosed where we are obliged by law.

What information we collect about you and why?

When contacting George Estates Ltd. or when operating our websites we may collect and process the following data about you;

  • details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data,
  • information that you provide by filling in forms on our website or speaking with a member of staff, such as when you registered for information or make a purchase,
  • information provided to us when you communicate with us for any reason.
  • We may need to collect personal information by law, or under the terms of an Agreement of Lease we have with you.

IP addresses and cookies

We may collect information about your computer, including, where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our websites and to deliver a better and more personalised service. They enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customise our site according to your individual interests;
  • speed up your searches; and
  • recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser. However, if you select this setting, you may be unable to access certain parts of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our websites.

George Estates Tenants

By signing a Lease or Agreement with George Estates Ltd. you become a Tenant of George Estates Ltd. and we retain the contact information that you provide. Telephone numbers and email addresses are held in case we need to get in touch with you urgently. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to operate your Lease or Agreement. It could mean that we cancel a Lease or Agreement you have with us. We will keep your personal information for as long as you are a Tenant of George Estates Ltd. After you stop being a Tenant, we may keep your data for up to 10 years to respond to any complaints, to show you that we treated you fairly and to maintain records.

How we process and store your information

The data that we collect from you is processed by staff who work for George Estates Ltd. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. All information you provide to us is stored on our secure servers.

Marketing

When contacting George Estates Ltd. we may use your personal information to tell you about relevant products, services and offers. This is what we mean when we talk about ‘marketing’. We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. You can ask us to stop sending you marketing messages by contacting us at any time. In addition you can unsubscribe from our marketing emails.

Is your information shared with any third parties?

We do not share your information with any third parties for marketing purposes. We do, however, use third party software to send out emails. Currently we use Mailchimp. If this changes we will let you know in advance by email.

Can I ask you what information you hold about me and ask to have it changed?

Yes, you can ask us what information we hold about you and we will make this available to you within 10 working days. We will also correct any information that we hold about you that is incorrect. Customers can ask to be removed from our database list at any time by using the contact details at the bottom of this privacy statement, or you can unsubscribe by using the links on the bottom of our marketing emails. We will process this request as soon as reasonably possible, but usually within 5 working days.

Social Media

If you access our social media sites, i.e. Facebook, then we may obtain information about you through that site. This is information that you have made available on social media to share publicly. Please check the Privacy Policy of the social media site that you use.

Third party links

You will find links to third party websites on our websites. These websites should have their own Privacy Policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

George Estates Ltd. contact details

If you want to contact us, please get in touch by one of the following methods:
Telephone: 01666 828903
Email: info@georgeestates.co.uk
Address: George Estates Ltd., The Old Warehouse, Silver Street,
Malmesbury, Wiltshire SN16 9BU

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